酒店的餐饮部主要负责什么？

观点1：餐饮部服务员一个要有服务意识~~外语能力~~个人处理突发处理能力
营销部主要推销酒店提供的服务包括客房会议宴会餐饮等等; 观点2：以下是餐饮部服务员和销售部主任的工作描述，供您参考！

餐饮部服务员
JOB DESCRIPTION
JOB TITLE : RESTAURANT WAITER/WAITRESS-REVOLVING
职务餐厅服务员-旋转餐厅
DEPARTMENT : F&B SERVICE
部门餐饮服务
JOB CODE : RR 6
代码
REPORT TO : RESTAURANT CAPTAIN
上级主管餐厅领班

GENERAL MISSION 职责概述
Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner.
负责餐厅内酒水和饭菜服务的高效性，并保持礼貌热情的对客服务态度。
Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.
根据饭店的规章制度来完成本职工作。

RESPONSIBILITIES AND MEANS 责任和方法
Performs any other duties as may be assigned by your superior.
负责执行上级分配的其它工作。

TECHNICAL RESPONSIBILITIES 技术职责
Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments.
要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。
Cleans and polishes Glassware, China ware, hollowware and flatware.
清洁并擦亮所有器皿。
Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
保持工作场地及餐具室内物品的齐全、干净、整洁。
Replenishes supply of linen and other Operating equipment.
添加所需的布品及操作设备。
Obtains requested items from the storeroom.
从仓库内领取物品。
Keeps general appearance and maintenance of Restaurant working areas.
保持餐厅工作场地的干净、完好、整洁。
Follows correct sequence of service outlined in the Standard Operating Manual.
根据标准的手册来完成服务工作。
Sets up tables in accordance with Restaurant policy.
根据餐厅的规定来摆放餐桌。
Cleans and removes dishes from the table after service is completed.
结束服务后，要清理所有的饭菜，并清洁桌面。
Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
把餐厅内用过的饭菜送往厨房内管事工的工作场地。
Cleans all spillage during mealtime and at closing.
用餐期间及结束用餐时清理所有的脏物。
Maintains excellent grooming standard at all times.
始终保持良好的仪容仪表。

HUMAN RESPONSIBILITIES人事职责
Attends all training sessions as scheduled.
按照安排参加所有的培训课程。

RELATIONS 工作关系
Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。

REPLACEMENT AND TEMPORARY MISSION 替代和临时责任
May be assigned to perform duties in other F&B outlets when needed.
如果需要，负责送餐部及餐饮部其它部门的一些工作。

销售主任
JOB DESCRIPTION
JOB TITLE : SALES EXECUTIVE
职务销售主任
DIVISION : SALES & MARKETING
部门市场营销部
JOB CODE : S&M05
代码
REPORTS TO : DIRECTOR OF SALES AND MARKETING
上级主管销售副总监

GENERAL MISSION 职责概述
The Sales Executive's mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. This position is accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.
销售主任的任务主要是在本地区推广饭店。主要负责已签约的重要个人或团体的预定，以及发展有潜力的客户。

RESPONSIBILITIES & MEANS责任和方法
The Sales Executive performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales and Marketing through the Sales Manager.
遵循集团和下属酒店所列的各项规定及本酒店的规章制度，在销售总监具体指导下，履行自己的职责。

ADMINISTRATIVE RESPONSIBILITIES行政职责
Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).
协助销售总监制定年度计划。（包括公司客户部分的报告）

Keeps a record on former, existing, potential clients and a profile of each of them.
妥善保存有关以前、现有及具有潜力客户的资料和档案。
Organizes regular visits in accordance to a predetermined plan.
按计划定期组织销售拜访。
Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.
每月制定临时时间表，用以记录上月所有的销售活动或其它相关活动。
Presents a summary of his/her visits to the Director of Sales and Marketing on a weekly basis (Weekly Sales Plan) prior and after the week is completed.
以周销售计划为基础，每周前或每周后向销售总监提交一份有关销售拜访概况的报告。
Ensures that all new clients have no negative credit references.
确保所有新客户均无没有信用的记录。
Records all daily sales.
每天记录所有的销售活动。
Records the statistics of his/her sales accounts.
记录自己客户的统计数据。
Submits production reports on his/her list of accounts on a monthly basis.
每月提交客户客房使用量的总结报告。

TECHNICAL RESPONSIBILITIES 技术职责
The Sales Executive is familiar with the operation and application of the hotel's computer / data processing system.
熟悉饭店电脑及数据系统的运作和应用程序。

COMMERCIAL RESPONSIBILITIES商业职责
Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.).
注意饭店尤其是主要部门的运作。（前厅部、客房部、餐饮部、宴会厅等）
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).
密切关注涉及竞争的事宜。（位置、常规价格、服务－偶然或经常需要的）
Promotes the hotel as often as possible through entertaining, conducting, site inspections, presentations etc. of the hotel.
通过经常宴请、参观、展示等，推销饭店。

SALES RESPONSIBILITIES销售职责
Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
拜访以前、现有的和有潜力的客户尤其是商业客户，与其保持联系。
Determines and recommends prospective customers by analyzing historical and other statistical information, participation in conducting customer interviews, and preparing customer call analysis reports.
通过分析历史或数据信息，参与客户会面和准备客户拜访分析报告，判断和推荐有潜力的客户。
Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
明确客户需求，确定客户的需要得到了满足。
Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
提供售后服务，特别要确保所有客户投诉都已被认真受理，在必要时与有关部门进行研究。
Receives in the hotel any important guests whom he has approached.
在饭店接待重要客户。
Negotiates prices with the clients.
与客户商讨价格。
Confirms verbal proposals in writing.
将口头建议以书面形式确认。
Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
确保所有投诉都已经过认真调查，并采取了补救措施。
Solicit group, individual, banquet and other function business directly and jointly with other through the preparation and executive of action plans.
通过执行计划，直接或与他人合作，争取团体、个人、宴会和其它业务。

PUBLIC RELATIONS RESPONSIBILITIES 公共关系职责
At all times to promote a positive image of the hotel in all forms of contact.
在各种形式的社交活动中提高饭店的正面形象。
To develop & foster close and positive rapport with the public, guests, clients and members of the trade.
鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密的关系。
The Sales Executive maintains and ensures the smooth running operation of all his/her accounts within the Commercial Section.
保证所有客户在商业范围内业务运作顺利。

EXTERNAL LIAISONS 外部联络
The Sales Executive maintains a close working rapport with professional people, the press, media, staff, clients/guests and companies who are potential existing and current supporters of the hotel.
与专业人事、新闻媒体、客户和对饭店有帮助存在潜力的公司保持紧密的工作关系。

REPLACEMENT AND TEMPORARY MISSION 替代和临时责任
In his or her absence, the Sales Executive may be replaced first by an Assistant Sales Manager appointed by the Director of Sales or another Sales Executive.
销售主任缺席时，由销售总监或其他销主任任命一名销售副经理代行职责。
The Sales Executive may be called upon the undertake:
销售主任可能承担以下责任：
Activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.
在其职责范围外为其他酒店作特别项目的宣传。
To assist another Director of Sales in the opening or general sales effort of any other of the chain's hotels.
为同集团下的其他酒店销售总监在开业或日后日常操作中提供信息和帮助。

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